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Call 865 425-1803 to report a power outage or if you have an urgent request!

Please DO NOT send an email to report your power is out. Our outage response system is triggered via telephone communication.

The City’s emergency dispatch center will answer the phone after business hours and on the weekends. Please be prepared to give the address of the outage and a phone number where you can be contacted. Because the dispatcher is also taking police and fire emergencies, they normally have limited time to discuss the outage.

Click here to view our outage restoration priorities.