Report a Problem:

Photo (truck into tree)

Call before you dig: Never dig without first calling 811 to have underground infrastructure marked.

How to report a power outage: Call 865 425-1803, Seven Days a Week, 24/7.

How to report a street light out/cycling (link to CORED feedback form)Call 865 425-1803 or send a web based request (link to CORED feedback form).

How to report a traffic signal problem (link to CORED feedback form) Call 865 425-1803 or send a web based request (link to CORED feedback form).

How to contact the City regarding a tree problem: Call 865 425-1803 if there is a tree across a power line.  Call Butch Webb at 865 805-9449 if you would like to discuss tree trimming or tree removal.

  • Call 865 425-1803 to report a power outage or if you have an urgent request!
  • Please DO NOT send an email to report your power is out. Our outage response system is triggered via telephone communication.
  • The city’s emergency dispatch center will answer the phone after business hours and on the weekends. Please be prepared to give the address of the outage and a phone number where you can be contacted. Because the dispatcher is also taking police and fire emergencies, they normally have limited time to discuss the outage.