Power outages, blinks, surges, & service mast repair
1.How do I report that my power is out?
Call 865 425-1803, regardless of the day or time.
During regular business hours, a representative of the Electric Department will answer your call. After hours and during weekends, your call will be answered by the City’s emergency dispatch center. Be prepared to give your address and a call-back number.
2. How can I prepare for an extended outage if someone in my home has special medical equipment?
Call 865 425-1803 and request to be added to the “Critical Care Customer List”. Or, submit the online Critical Care Customer Application here.
3. What should I do if my lights blink?
If it happens a few times, there is no cause for concern. If you experience a couple of blinks back to back, the protective devices on the power system are operating to clear a problem. Falling limbs, squirrels and birds faulting the line often cause blinks. If you are concerned about a blink, call 865 425-1803. If your lights are fading, dimming, or blinking in a concerning manner, the service truck will be dispatched to check connections at your facility.
4. What should I do if my lights fade or get dim?
If it happens once or twice, briefly, there is no cause for concern. If you continue to have trouble with your lights flickering or dimming, call 865 425-1803 to report the problem. The service truck will be dispatched to your facility.
5. How can I protect my electronic equipment and appliances from surges caused by lightning, etc?
Whole house lighting protection installed at the meter is an excellent method for protecting sensitive equipment during storms. An arrestor may be purchased at a local electrical supply store. We will install the device at no charge. To arrange installation, call 865 425-1803. If you have questions about what to buy, please call our office and ask to speak with Ardo Ba or Engineering. Learn more by visiting our Surge Suppression page.
6. Will you repair my service mast?
Repair of fascia board, repairs to the structure, repair or replacement of the service mast or meter base are the customer’s responsibility. CORED will replace/repair the conductor that runs to the top of your service mast and make the connections to the wires protruding from your service mast. Customers own and maintain the conduit, meterbase, supports, and grounding associated with the service mast. View a picture of a typical service mast.