In case of a power outage.


Call 865 425-1803 to report a power outage or if you have an urgent request!

Please DO NOT send an email to report your power is out. Our outage response system is triggered via telephone communication.

The city’s emergency dispatch center will answer the phone after business hours and on the weekends. Please be prepared to give the address of the outage and a phone number where you can be contacted. Because the dispatcher is also taking police and fire emergencies, they normally have limited time to discuss the outage.

Information for Outage on Saturday 7/11/2015

On Saturday 7/11/2015 at about 12:15 A.M., a large tree fell on the subtransmission line that runs over the top of a ridge south of the Turnpike on the west side of town. The tree shorted out the feeds to two substations, which caused an outage roughly from Tulane Avenue westward. This outage impacted a total of about 7,150 customers.

Crews were called in and diagnosed the problem. The tree was not accessible, so the two substations were switched to a different subtransmission line.

The switching operation itself called for a brief (e.g. 2 minute) outage of the northeast part of the City.

Power was restored to customers at approximately 2:30 A.M.

Department Information

City of Oak Ridge Electric Department

Physical address: 100 Woodbury Lane, Oak Ridge, TN 37830

Mailing address: PO Box 1, Oak Ridge, TN 37831

Fax: 865 482-8313

Send us an email.

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