In case of a power outage.

Call 865-425-1803 to report a power outage or if you have an urgent request!

Please DO NOT send an email to report your power is out. Our outage response system is triggered via telephone communication.

The city’s emergency dispatch center will answer the phone after business hours and on the weekends. Please be prepared to give the address of the outage and a phone number where you can be contacted. Because the dispatcher is also taking police and fire emergencies, they normally have limited time to discuss the outage.

SCAM Warning!!

Customers in the City of Oak Ridge area are receiving calls from someone posing as a Knoxville Utilities Board or City of Oak Ridge employee threatening to cut their electricity in 30 minutes due to non-payment.

Please be aware that the City does not contact its customers and request payment over the phone.  Our notices are sent in writing through the mail.

Should someone contact you or someone you know claiming that a utility bill is unpaid, hang up immediately and contact your utility provider directly.  In Oak Ridge, call 865-425-3400.  Please be aware that we will not disconnect power on Fridays or any day that immediately precedes a holiday (such as Christmas Eve).

How to Plant Trees to Conserve Energy

Strategically planting trees can be a good way to save on energy costs. Planting the right trees in the right place can help:

• Use less energy for your household.
• Allow winter sunshine to warm your house and windows when deciduous tree leaves fall.
• Block winter winds by planting conifers.
• Shade patios, sidewalks, and driveways, cool the concrete, the entire yard, and even the neighborhood.

For more information about planting trees to conserve energy, visit the Arbor Day Foundation website.

Street Light Message

As the days get shorter and daylight saving time comes to an end, people will be finding themselves outdoors in the dark more often.

The City of Oak Ridge Electric Department has some safety reminders to share with citizens as we approach the time change:

• Always use sidewalks. If a sidewalk is not present and you must walk on the side of the street, be sure to walk facing traffic.

• Wear light or reflective clothing to be more visible, but never assume that vehicles can see you.

• Avoid distracted walking at night. Mobile devices can both draw your attention away from your surroundings and dampen your night vision.

• Carry a lightweight flashlight or even an LED headlamp to help you see trip hazards and find your way.

Many people find that walking in areas with street lights is more comfortable and potentially safer. The City operates over 5,200 lights for this purpose. Although street lights do not provide constant illumination, they do provide general guidance for drivers as to where the roadway is headed and places of refuge for walkers.

The City of Oak Ridge relies largely on citizen reports to learn when street lights are either “out” or are cycling on and off. If you notice a street light out, you can report it by calling (865) 425-1803 or by visiting http://ored.oakridgetn.gov/report-a-problem/street-light-out/.

Street lights are normally repaired within a week of the report. However, in underground areas, planning for and excavating a bad buried electrical cable frequently takes more time.

City of Oak Ridge Website http://www.oakridgetn.gov/content.aspx?article=4199

Department Information

City of Oak Ridge Electric Department

Physical address: 100 Woodbury Lane, Oak Ridge, TN 37830

Mailing address: PO Box 1, Oak Ridge, TN 37831

Phone: 865-425-1803

Fax: 865-482-8313

Send us an email.

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